| Frequently Asked Questions |
Transparency is Key
I didn't see what I was looking for, can you help?
Sure! We love nothing more than a good hunt :) Tell us what you're looking for and we'll do our best to find it!
What areas do you service?
Our general service area is within a 20 mile radius from our warehouse in North Charleston. Is your event or photo shoot outside of Charleston? No problem! Custom delivery quotes available upon request.
How can I check pricing and availability?
From our catalog page, click on the image to enlarge and hover your mouse for descriptions and pricing. After browsing, head over to the 'contact' page and shoot us a quote request. Let us know which pieces tickle your fancy and we'll put together a custom package just for you!
What is your process for booking and payment?
A 50% non-refundable retainer fee (deposit) is due along with a signed agreement in order to hold any pieces. The remaining balance is due 30 days prior to your event date. On short notice orders (less than 30 days), full payment is due upfront.
Do you have any other fee's associated with booking?
An 18% tax + service fee is added to all orders. This covers a standard cleaning and sanitizing of rental pieces before they go out and upon their return to our warehouse and well as South Carolina taxes. If pieces require deep or specialized cleaning upon their return, additional fees may apply.
Do you Deliver?
Absolutely, convenience is our priority! Delivery from The French Eclectic provides a seamless and stress free process from pick up to drop off. You just place your order and we'll do the rest!
How much does Delivery cost?
We will provide a custom delivery quote based upon the size of the order, complexity, and distance to your location. The Fee includes hand delivery, set-up in the location of your choice* and return pick-up when your event has wrapped up.
Can I pick up my order from your warehouse?
While we prefer to deliver, smaller rental orders can be picked up at will-call in a covered vehicle. Please note that all will-call orders are by appointment only and must be prearranged and approved by TFE.
Do you require a minimum order amount?
Yes, we have a $200 base order minimum (excluding taxes + fees) for the Charleston area. If booking outside of our 20 mile radius, your rental order must total a minimum of $1,000 before taxes, delivery and service fees.
Can I change my order once I've signed the rental agreement?
Sure! You can always add pieces to your reservation as long as they are still available. If you have a change of heart and decide on a different piece all together, please note your substitutions must be of equal or greater value to those items already in your contract. No substitutions shall be granted within 30 days of service.
What happens if I need to cancel my reservation?
Things happen, plans change, we get it! When you reserve one of our pieces, we take it off the shelf and put it aside for you and only you. As a result, once a payment has been submitted it is non-refundable. However, we would be happy to give you a credit towards a future rental if circumstances change causing you to cancel. Credits for cancellations within 30 days of service are not granted.
When will I receive my rentals?
All rentals are based on a 24 hour time block. We offer round-trip delivery Monday-Sunday.
We also understand that not every event is the same. We will do our best to work with you and arrange a convenient time to accommodate your specific needs if it doesn't fall within our normal delivery hours.
What if I only want to rent your pieces for a few hours?
No problem! We understand that in some cases a 24 hour rental may be an inconvenience due to venue restrictions or photo shoots. Please let us know in advance and we'll be happy to make arrangements to scoop the inventory when it works for you! Please note that prices do not change due to the decreased rental time.
Do you offer the option to reserve your inventory long term?
But of course! Not only is this an option, but we'll give you a discount! Need to stage your home? Create a fun design for your window display? Movie set or Music festival have a timeless theme? We've got you covered! Contact us for discounted rates and to see if your desired pieces are available for a weekly rental.
Oh no...I broke it!
Hey, accidents happen. However, all rental items are your responsibility from the time of delivery/will-call to pick-up/drop-off the next day.
Upon delivery, our staff will do a walk through of all rented pieces. If items show damage or an order item is missing, our staff must be notified on site, prior to their departure or the items are considered received and in good condition.
Most of our pieces are one-of-a-kind, so we ask that you ensure they are cared for at all times and protected from the elements. We do charge for damaged, stained or missing items.
Fees for broken or unreturned items will be assessed on a case-by-case basis and are charged to the credit card on file. While we will always strive to clean/fix damaged items, unsalvageable items that need to be removed from inventory will be assessed at 4 times their rental rate to cover replacement cost.